AI concierge · an embed on your theme

Ask for the part. Keep the rules.

A conversational front door to your Shopify store that works from your catalog, that buyer's company pricing, and the approval rules you already set. It is useful because it is bounded, not in spite of it.

Get early access See what it adds

Runs on your own domainScoped to one buyer

Need 24 of SKF 6205-2RS1 on the usual terms, and add a case of the 243 threadlocker.

Matched SKF 6205-2RS1 to CPR-6205-SL, your contract price is $8.42 with 312 in stock. Added 24, plus one case of ADH-243-50. Draft order is ready for review.

cross_referenceprice_and_stockadd_to_order

Can you take fifteen percent off that and ship it today?

I cannot set a price. Your contract price is what your company is on, and anything below it is a quote your rep has to accept. I have opened a quote request for the 24 line at the quantity you asked for, and flagged it for same-day dispatch so someone can answer both questions at once.

open_quote_request

Every answer works inside the buyer's account: their pricing, their limits, their approver.

Illustration of a quiet wholesale trade counter late at night, lit by a single copper pendant lamp: a buyer holds up a small metal part across the counter and the counter worker leans in, attentive and ready to answer, with bins of parts on the racking to the left and the dim warehouse behind

After your counter closes

The best version of this is not a chatbot. It is the person who knows the catalog, available at eleven at night, refusing to guess.

Grounded, not guessing

It answers from your store, or it does not answer.

The concierge is not a second knowledge base with its own version of the truth. It works from your Shopify catalog and the same company context that governs what a buyer can already see on your storefront.

Cross-reference a part

A buyer can ask with a competitor part number and get the matching item from your catalog, when there is a valid cross-reference behind it. When there is not, it says so.

Check their price and stock

The answer stays inside that buyer's company context, so price and availability come from the same source your storefront uses, not from the model's memory.

Stage the order in chat

The concierge builds the order from the conversation. Approvals still apply when the buyer's spend rules require them, and checkout is still Shopify's.

Your team stays in control

You set the boundaries. They get the guide.

Configure the concierge from the Copiara app inside your Shopify admin: a system prompt note, knowledge notes and links, budgets, blocked topics, and guardrails.

See where each surface runs

Source: Your Shopify catalog and the buyer's company context, through the same tools the rest of Copiara uses.
Guardrails: Refuse off-catalog requests, respect conversation limits, and keep blocked topics out of the buying flow.
Money: You set the budgets. Price and stock answers are not composed by the model, and checkout stays Shopify's.
Placement: An app embed on your own theme, on your own domain. Not a widget pointing at somebody else's chat product.

A concierge with a boundary

Helpful does not mean unaccountable.

The model cannot see another buyer's pricing, orders, or quotes. It does not route around approvals. It does not invent an answer for a part your catalog data cannot support, and it cannot agree to a price, because a price below contract is a quote your rep has to accept.

That is the point of putting the concierge on the same commerce system your store already runs on. The answer can be conversational without becoming a second source of truth.

Get early access How pricing will work

Copiara is coming to the Shopify App Store. It is not listed yet.